Privacy Policy
Last updated: September 2026
This policy explains how Salamo handles information when you visit salamo.ps, contact us, or use our products: Salamo Clinic (clinic.salamo.ps), our desktop systems (Pharmacy POS, Salamo Farm, Medicine Storehouse), or when you request websites and custom software.
Who we are and what this covers
Salamo builds software and digital products. This policy covers: • The company website salamo.ps and its marketing content. • The multi-tenant SaaS Salamo Clinic at clinic.salamo.ps. • Desktop systems we develop and license (pharmacy POS, farm, medicine storehouse). • Contact for quotes or support.
Website and contact data
When you contact us or request a quote we may collect name, email, phone, and business name. When you visit the site we may log limited technical data (such as IP address, browser, and device) to improve performance and security. We may store necessary preferences such as language (Arabic/English) and theme (light/dark).
Salamo Clinic (SaaS) — clinic and patient data
Salamo Clinic is a multi-tenant clinic platform. Each clinic’s data is isolated by clinic identifier. Data entered by clinic admins and physicians may include user accounts, doctor and staff profiles, patient records, appointments, clinical encounters, prescriptions, invoices, and medical attachments. The clinic (our customer) is responsible for lawful collection of patient data and patient consent where required. Salamo processes that data to run the platform and provide support under this policy and any written agreement. Medical attachments are stored in private storage behind short-lived signed URLs — we do not provide permanent public file links. Opens and edits of patient records are written to an in-product audit log for the clinic.
Desktop software
Systems such as Pharmacy POS, Salamo Farm, and Medicine Storehouse typically run on the customer’s machines and local network. Inventory, sales, and customer/patient data in those systems stay with the customer unless they send it to us expressly for support or backup under an agreement. We do not remotely access desktop data without clear customer permission.
Infrastructure providers
To run the website and Clinic we may use providers such as authentication (e.g. Clerk), hosting and deployment, databases, and file storage (e.g. Cloudflare R2). They process data under their terms and only as needed to deliver the service. We do not sell personal data to third parties for marketing.
How we use data
We use data to: operate the site and products, create and manage accounts, respond to requests and support, improve security and performance, and meet legal obligations. We do not use patient data for advertising.
Retention, security, and your rights
We keep data as long as needed to run the service, or as required by law or agreement with the customer. We take reasonable technical and organizational measures (tenant isolation, permissions, encryption in transit where applicable, signed attachment URLs). You may request access, correction, or deletion of your account or contact data within legal limits. For patient data inside a Clinic tenant, please contact the clinic that holds the account first; we assist the clinic where we can.
Policy updates
We may update this policy from time to time. The “Last updated” date above reflects the latest version on the site. Continued use after an update means you are using the then-current policy.
Privacy questions: info@salamo.ps, +972 599-858-483, or WhatsApp from the site.